Refund Policy

1. Free credits

New accounts receive 2 free try-on credits. Free and bonus credits are not refundable and cannot be exchanged for money.

2. Automatic refunds for failed try-ons

If a try-on fails because of our error (for example, a provider outage or a processing failure on our side), the credit is returned to your wallet automatically and immediately. You do not need to contact support.

3. Unused purchased credits

You can request a refund of unused purchased credits within 14 days of purchase. Credits already spent, and free or bonus credits, are not refundable.

To request a refund, email hello{'@'}odeta.app from your account email, including your account id and the purchase date.

4. Subscriptions

Subscriptions do not renew automatically — you pay for each new period yourself. You can cancel at any time; cancellation stops future renewals. The already paid period is non-refundable, except where mandatory law provides otherwise.

EU consumers: by purchasing a subscription you expressly consent to immediate performance; to the extent digital content is supplied immediately, the 14-day right of withdrawal is lost for the delivered period.

5. How refunds are paid

Approved refunds are issued to the original payment method via the same provider you paid with (Paddle, ЮKassa, or Telegram Stars). Processing typically takes up to 10 business days depending on the provider and your bank.

6. Contact

Refund questions: hello{'@'}odeta.app. Include your account email, the purchase date, and, if available, the payment id from your receipt.